Our client, a leading truckload and less-than-truckload carrier in the US, reached out to Nordoon for automated solutions that would exponentially reduce operational inefficiencies and costs in the fleet maintenance process.
In a quick discovery stage, we found out that the warranty validation process was time-consuming and labor intensive, as it relied on a high volume of manual verifications and generated intensive vendor communication. The Fleet Maintenance team had to undergo a complex cross-checking process for warranty specifications related to trucks and trailers, referencing updated asset lists, and verifying repair details against invoices – all done manually. With a high volume of invoices, this time-consuming task led to missed warranty claims, resulting in lost savings and increased repair costs.
Our solutions enabled cost savings by preventing missed warranty claims and reducing unnecessary repair expenses. The time and effort in verifying invoices was drastically reduced, and thus the FM team could handle a high volume of invoices with minimal vendor communication overhead.
We deployed a Warranty Validation AI Agent that automates the warranty validation process. Triggered by incoming invoices, the AI agent compares key data like "make", "year", "mileage", and "repair items" with warranty specifications - i.e. included/not included items, year and mileage limitations.
This automation streamlines the warranty claim eligibility process, reduces manual effort, and unlocks cost savings for claims that previously were difficult, sometimes impossible to identify.
The AI further enhances decision-making by leveraging insights from previously successful warranty claims, improving accuracy over time.
Request a free demo today, and experience how Nordoon's AI Agents can streamline your operations in just one day.
